Stepsly

Stepsly Support

I'm here to help you get the most out of Stepslyhey@heyvish.com

Contact

For any support inquiries, bug reports, feature requests, or general questions, please email me at:

hey@heyvish.com

I usually reply within a day, and always within 48 hours. Please include "Stepsly" in your email subject line so it's easy to spot.

How I can help

Whether you need assistance, have questions, or want to share feedback, I'm here to support you. Feel free to reach out to me for any of the following:

General Help & Support

Need help using Stepsly? Have questions about how to:

  • Connect to Apple Health and HealthKit
  • View your step count, calories, and distance data
  • Manage app permissions and settings
  • Understand your activity statistics
  • Troubleshoot data sync issues

I'm happy to help you with any questions or concerns.

Report a Bug

Found something that's not working as expected? Please let me know! When reporting a bug, it helps to include:

  • A description of the issue
  • Steps to reproduce the problem
  • Your device model and iOS version
  • Screenshots if applicable

I take bug reports seriously and will work to resolve issues as quickly as possible.

Feature Requests

Have an idea for a new feature or improvement? I'd love to hear it! Your feedback helps me make Stepsly better for everyone. Share your suggestions and I'll consider them for future updates.

Feedback & Suggestions

I value your input! Whether it's about the user interface, functionality, or overall experience, your feedback helps me improve. Let me know what you love about the app and what I can do better.

Privacy & Data Questions

Have questions about how I handle your health data? Want to know more about my privacy practices? Check out my Privacy Policy or contact me directly with any privacy-related concerns.

Frequently Asked Questions

Why isn't my data syncing from Apple Health?

Make sure you've granted Stepsly permission to read data from Apple Health. Go to iOS Settings → Health → Data Access & Devices → Stepsly and ensure all necessary permissions are enabled.

Is my health data secure?

Yes! All your data is stored locally on your device. I never transmit your health data to external servers. Learn more in my Privacy Policy.

Can I export my data?

Your data lives in Apple Health and is accessible through iOS's built-in export features. Stepsly displays this data in an easy-to-read format but doesn't store a separate copy.

Do you offer refunds?

All app purchases are handled through the Apple App Store. For refund requests, please contact Apple Support directly or visit your purchase history in the App Store.

Thank You

Thank you for using Stepsly! I'm committed to making it the best it can be. Your feedback and support mean a lot to me.